PLAY CANDI Privacy Policy

Created On: July 3, 2025  |  Last Updated: July 25, 2025

Scope & Overview

PLAY CANDI (“the Company”, “we”, “us”) operates its ecommerce platform via SHOPLINE and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

1. Data Collection

We collect various types of information from and about users of our services. This may include information you provide directly, information collected automatically through your interactions with our website or platform, and general usage data.

This information helps us deliver our services, improve the user experience, offer personalized content and communications, support memberships or subscriptions, and comply with legal and operational obligations.

2. Use of Data

• Processing transactions and shipping orders
• Communicating with you about orders or support issues
• Managing memberships and subscriptions
• Sending promotional messages
• Conducting analytics and remarketing to improve our services and deliver relevant content
• Complying with legal obligations

3. Membership, Subscriptions, and Consent

By subscribing to our emails or creating an account as a member, you:

• Consent to the collection and use of your data as outlined in this Privacy Policy
• Agree to our Terms of Service
• May receive personalized offers and promotions (opt-out anytime)

You can manage your consent preferences by contacting us.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable site functionality
• Analyze user behavior
• Deliver targeted advertising

5. Disclosure of Data

We may share your data with:

• Third-party service providers (e.g., payment processors, logistics)
• SHOPLINE platform partners
• Regulatory or legal authorities when required

6. Cross-Border Data Transfers

Your data may be transferred and processed outside of Hong Kong. We ensure appropriate safeguards, such as contractual clauses or consent, to protect your data in such instances.

7. Data Security

We implement measures such as:

• SSL encryption
• Access controls and authentication
• Staff confidentiality agreements

We assess and update our security practices regularly.

8. Data Retention

Data is retained only as long as necessary for the purposes outlined.

Requests can be submitted to info@playcandi.com. Fees may apply for formal data access requests.

9. Age Restrictions and Sensitive Data

You must be 18 years or older to use our services or purchase sexual wellness products.

We treat purchase data related to sexual wellness as sensitive and apply extra security and confidentiality protections.

10. Policy Updates

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website or by email.

By accessing our website, you acknowledge and agree that data may be collected for operational, analytical, and marketing purposes. You also confirm that you have read and agree to this Privacy Policy and our Terms of Service.