PLAY CANDI Return Policy

Effective and Last Updated: July 3, 2025

At PLAY CANDI ("the Company," "we," "us," or "our"), your satisfaction is at the heart of everything we do. We genuinely care about your experience and strive to ensure you love your purchases. This policy outlines our return and exchange guidelines.

1. Our Commitment to Your Satisfaction

We offer a 30-day return policy for unopened or damaged products because we care. We want you to truly love what you bought — and if you don't, we'll do our best to make it right. This is a trust-based system designed to support genuine needs.

2. Standard Returns

If you are unhappy or change your mind about an unopened product within 30 days of purchase, we will gladly accept a return. Once the product is received and inspected in its original, unopened, unused, and unworn condition, we will issue a full refund.

Please note: Returns are only accepted for products that remain unopened, unused, and unworn due to strict hygiene and safety standards.

3. Returns for Damaged or Faulty Products

If you receive a product that is damaged or not working as expected, please contact us. We may request a photo or video of the item and its issue. Once verified, we'll arrange a replacement or issue a refund based on your preference.

4. How to Initiate a Return

To start your return, please email our Customer Care Team at info@playcandi.com within 30 days of your purchase.

Include:

• Your order number
• Brief explanation of the issue or reason for return
• Photos or video if the item is defective or incorrect

We'll guide you through the process and provide return instructions if necessary.

5. Return Shipping

For returns of unopened products (Section 2), customers are responsible for return shipping costs. We recommend using a trackable shipping service as we are not responsible for lost returns.

Return Address: [Temporary address placeholder – to be updated]
Please contact us to confirm the correct return location.

6. Refund Processing

Refunds will be issued to your original payment method within 7–10 business days after we receive and inspect the returned item. Your financial institution may take additional time to reflect the refund.

7. Exclusions

This policy only applies to products purchased directly from playcandi.com. Items purchased through third-party retailers are subject to their respective return policies.

8. Updates to This Policy

We may update this Return Policy to reflect changes in our operations or legal obligations. Any significant changes will be posted on our website, and the "Last Updated" date will be revised accordingly.